Shipping policy

Shipping is free for orders over $25 delivered within the continental United States.

We will ship all orders by whatever method appears to offer the best price/speed value for the product's size, weight, and destination. Large items (instruments, amplifiers) usually ship via UPS Ground (sometimes FedEx). Smaller items typically ship via USPS (Priority Mail for items over 1 pound, First Class for items under 1 pound). If you have special shipping needs, before you check out, please send us a message or call and we can discuss alternative arrangements and additional costs, if any.

Once payment is processed, we will pack your item carefully and ship your order as soon as possible. Usually, this means by the end of the next business day. We will post a tracking number to your order as soon as it is available (note tracking updates vary by carrier, service, and time of year). If you have special requirements or concerns, please contact us.

Most items ship from our headquarters in Miami, Florida, but some items ship from warehouses in other parts of the country. In any event, we will provide tracking information on every order--we know how exciting it is to watch as your gear makes its way to your door!

International Shipping

Although we primarily ship to the Continental United States, many of our items can ship internationally. If you would like to ship to a location that does not appear in the shipping options, please don't hesitate to let us know. We'll advise whether we can accommodate and will provide you with a special shipping estimate. Please note buyers are responsible for all tariffs or duties--we appreciate your not asking us to misrepresent the item on customs forms.

Freight Forwarding

If you purchase items to be shipped to a US location, you (or your freight forwarder) are now considered the exporter for any subsequent export of the items from the United States. As the exporter, you (or your freight forwarder) are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country.

We cannot accept returns or issue refunds for lost or damaged items received by your freight forwarder. We are not responsible for any damage, defect, material difference, or loss that occurs to items after the items are delivered to you or your freight forwarder. This means that we can not provide a replacement or a refund for any lost or damaged items delivered in the US and subsequently taken outside of the US.